Privacy & Cookie Policy

PRIVACY POLICY

(Last updated on 2 May 2026)

Introduction

The website lore-shop.com (the “Website”) is managed by Sole Proprietor (Individual Entrepreneur) Kurchanov Petr Pavlovich (the “Controller”, “Seller”).

This Privacy Policy explains what personal data we process, for what purposes, who we may share it with (e.g., payment and shipping providers), how long we keep it, and what rights you have.

Who is the Data Controller?

Controller (Data Controller):
Sole Proprietor Kurchanov Petr Pavlovich
UNP (Tax ID): 193971005
Address: 80, Maksim Bodganovich Str., apt. 54, Minsk, Republic of Belarus
Email for personal data requests: support@lore-shop.com
Phone: +375 25 912-98-46

What personal data do we process?

We may process:

Data you provide

• name and surname;
• email address;
• phone number;
• shipping address;
• order data (items, price, currency, payment/shipping status);
• support messages and correspondence (if you contact us).

Data collected automatically

• IP address and technical identifiers, browser/device information;
• logs and technical data necessary for security and proper Website operation;
• cookies (see the Cookie Policy).

We do not intentionally collect special categories of data (e.g., health data) unless required by law.

How and when is data collected and processed?

We collect data when you place an order, contact us, subscribe to emails (if you do so voluntarily), and when you browse the Website (technical data/cookies). Data may be processed by automated and non-automated means, with appropriate security measures.

Purposes of processing

We process personal data to:

a) Contract/order purposes

• accept and fulfil orders;
• communicate about orders;
• arrange shipping and delivery;
• handle returns, claims and support requests.

b) Payments

• process payments via a payment provider;
• issue refunds where applicable.

c) Newsletter (opt-in only)

• send email newsletters/marketing emails only if you subscribed, with an easy opt-out.

d) Security and legal protection

• prevent fraud/abuse;
• ensure Website security;
• protect the Controller’s rights in case of disputes.

Legal grounds

We rely on legal grounds under applicable law, including contract performance (order fulfilment), legal obligations (where required), consent (newsletter), and legitimate interests (security/fraud prevention) where permitted.

Recipients / sharing

We may share data as necessary with:

• bePaid (payment processing). Full card details are processed by the provider; we do not store full card data.
• Belpochta (EMS and/or other services) and destination-country postal/logistics operators (international delivery) for delivery purposes.
• HostFly.by (Website hosting and technical operation).
• Technical support providers (if engaged) on a need-to-know basis.
• Authorities where required by law.

Cross-border transfers

Due to international shipping, personal data (e.g., recipient name, phone, shipping address) may be transferred outside Belarus to the destination country solely for delivery and order fulfilment. Transfers are performed with due regard to applicable legal requirements.

Cookies

The Website uses cookies necessary for the online store to function (e.g., session/checkout). Details are provided in the Cookie Policy that is available here: https://lore-shop.com/privacy-cookie-policy.

Retention

We keep personal data no longer than necessary for the stated purposes, unless longer retention is required by law. Newsletter data is kept until you unsubscribe.

Your rights

You may exercise rights provided by personal data laws (access/information, rectification, deletion/cessation where lawful, withdrawal of consent where consent is the legal basis). Requests may be submitted in the form required by applicable law.

How to contact us

Email: support@lore-shop.com
Postal address: 80, Maksim Bodganovich Str., apt. 54, Minsk, Republic of Belarus

For order, delivery, returns or refund questions, you may also use our Customer Service page: https://lore-shop.com/customer-service.

GDPR (EU/EEA), if applicable

If you are located in the EU/EEA, GDPR may apply and you may have additional rights (e.g., portability, complaint to a supervisory authority).

Updates

We may update this Privacy Policy from time to time. The current version is published on the Website.

COOKIE POLICY

Posting date: 2 May 2026
Website: lore-shop.com

The website lore-shop.com (the “Website”) is managed by Sole Proprietor (Individual Entrepreneur) Kurchanov Petr Pavlovich (the “Controller”).

Controller details:
Sole Proprietor Kurchanov Petr Pavlovich
UNP (Tax ID): 193971005
Address: 80, Maksim Bodganovich Str., apt. 54, Minsk, Republic of Belarus
Email for cookie & personal data questions: support@lore-shop.com

This Cookie Policy explains what cookies are, why they are used on the Website, and how you can manage them.

This Policy may be updated from time to time (including due to Website functionality and/or legal changes). The current version is always available on the Website. For personal data processing details, please refer to our Privacy Policy.

1. WHAT ARE COOKIES

Cookies are small text files that the Website sends to the user’s browser (computer/smartphone/tablet). They are stored on the user’s device and may be read by the Website on subsequent visits.

2. WHY COOKIES ARE USED

Cookies are used to:

• (i) ensure proper operation of the Website and online store (e.g., cart/session/checkout);
• (ii) support Website security and correct technical functioning.

3. COOKIE CATEGORIES

Cookies may be classified:

a) by who sets them:

• first-party cookies: set directly by the Controller through the Website;
• third-party cookies: set by third parties through the Website.

b) by retention:

• session cookies: deleted when the browser is closed / session ends;
• persistent cookies: stored longer and have an expiry date.

c) by purpose:

• strictly necessary (technical) cookies;
• functional cookies;
• analytics/performance cookies;
• targeting/profiling cookies.

4. COOKIES USED ON THE WEBSITE

As of the posting date of this Cookie Policy, the Website primarily uses strictly necessary WooCommerce cookies required for cart/checkout/session functionality.

We do not use advertising/marketing cookies without proper notice and, where required by applicable law, consent.

5. HOW TO MANAGE COOKIES

You can delete or restrict cookies via your browser settings. Disabling strictly necessary cookies may impact cart/checkout functionality.

6. COOKIE LIST

A list of cookies, their purpose and retention is provided in Appendix 1.

7. CONTACT

support@lore-shop.com

APPENDIX 1. COOKIE LIST (as of 2 May 2026)

A) Strictly necessary e-commerce cookies (WooCommerce, first-party)

Note: when you add items to the cart / proceed to checkout, WooCommerce may also set additional strictly necessary cart cookies, e.g.:

• woocommerce_cart_hash – session – helps WooCommerce determine when cart contents change;
• woocommerce_items_in_cart – session – helps WooCommerce determine whether the cart contains items.

B) WordPress functional/technical cookies (typically admin area only)

If an admin/editor logs into WordPress admin, WordPress may set:

• wp-settings-[user_id]
• wp-settings-time-[user_id]

Retention: up to 1 year.

8. UPDATES

We may update this Cookie Policy. The updated version becomes effective once posted on the Website.